Store Policy

ALL ORDERS ARE FINAL SALE. We do not offer returns, refunds or exchanges due to federal laws regarding health and sanitation. All orders are processed Monday - Friday (excluding holidays). Please allow 5-7 business days for processing and to verify credit card authorization. For orders placed during holidays and sale promotions please allow 7-10 business days for processing.

Once the order is shipped you will receive a tracking number for your purchase. Please allow 24-48 hours to receive an update once you receive your tracking number. We will only ship to addresses that match billing address. Once order has been placed we can not change the shipping address.

​We are not responsible for unexpected delays due to carrier delays, holidays, & natural disasters. We are not responsible for lost or stolen packages once your order has been shipped.

We currently do not ship internationally.

If you notice your product to be defective, please contact us at IMMEDIATELY (within 3 business days of delivery). No action will be taken if defective hair shows any signs of being used or worn. All returned defective hair must not be brushed, combed, curled, washed, cut, processed or unraveled in any way to be accepted. We are not responsible for return shipping labels if product has been approved for return by owner for defective hair only. All returned items must have tracking number and that tracking number must match your package for it to be processed and returned. All other questions and concerns please email us at



Orders are not processed on weekends or holidays. All orders ship out within 24 hours. However, during sales/promotions/ holidays, shipping time may take a little longer. Please be advised that any incorrect billing and/or shipping information opted by the customer will cause delays. Bella Hair collection is not responsible for lost or stolen packages. We do not issue refunds or credits regarding these matters.

Tracking Orders

If you provided an email address at the time of purchase, a tracking number will be emailed to you once your order has been shipped. All tracking info will be sent to the customer email on file after processing. ALL ORDERS MAY REQUIRE SIGNATURE! Any incorrect billing and or shipping information inputted by the customer will cause delays as well. If you need additional information, please email us at]

We Do Not Ship to P.O. Boxes If your order is submitted with a P.O. Box in the Shipping section, your order will automatically be canceled. All orders are required signature, therefore we can not ship to P.O. BOXES.


It is the responsibility of the buyer to make sure that she or he enters the address correctly. We cannot guarantee address changes due to strict shipping schedule. Please double-check the address you are entering, as we will NOT be held responsible for packages that are sent to the wrong address that the buyer has entered. If your order is already processing or has already shipped, we cannot change the address and the only thing we can do is wait to see if the package gets returned back to us. In that case, we will be able to provide you with an exchange or refund.